Companies that deliver water, gas, electricity and other services to households and businesses have stepped up plans to offer e-business services to lock in customers and lock out the competition, says a new study.

Companies that deliver water, gas, electricity and other services to households and businesses have stepped up plans to offer e-business services to lock in customers and lock out the competition, says a new study.

According to the study by Killen & Associates , by year-end 2002, billers will use electronic bill presentment (EBP) to send 27 percent of the bills they issue. The report, entitled "Utilities: EBPP Opportunities and Threats," examines the ways in which utilities can compete for share in new and existing markets using electronic bill presentment and payment (EBPP) services.

"Globally, utilities lead in repetitive billing, accounting for over 25 percent of all global repetitive bills," said Michael Killen, founder and chairman of the market research firm.

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