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Based upon extensive research conducted during the end of 2005 and early 2006, Billing and Payment Profiles & Best Practices 2006 reveals that companies are actively implementing Electronic Bill Presentation & Payment (EBPP) and other electronic billing and payment services. However, customer adoption is still quite low. In some industries, many consumers and business customers still prefer to pay by mail or in-person.
Billing and Payment Profiles & Best Practices 2006, a new 224-page color research report, presents the results and analysis of the Ascent Group's recent research, including: - Billing and payment processing technologies
- Billing and payment services offered, participation levels
- EBPP adoption rates
- Ways to promote billing and payment options and improve customer participation
Detailed company profiles examine billing and payment practices, lessons learned, challenges overcome, and plans for the future. The report also describes innovative billing and payment practices that have helped companies improve billing and payment service participation, improve billing and payment processing performance, identify process improvements, and improve customer satisfaction. An executive summary of the research results can be obtained at the following link www.ascentgroup.com/BPPSummary.html. Benchmarking study results are available in a printed and bound format, on CD-Rom, and online (downloadable pdfs) at www.ascentgroup.com. The Ascent Group, Inc. is a management-consulting firm that specializes in customer service operations and improvement, performance benchmarking, competitive benchmarking, work management, and industry research. The Ascent Group offers many opportunities for companies to participate in benchmarking and best practice discovery through its online benchmarking services. It is currently researching call quality monitoring and billing and payment options. |
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