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marketwire
KUBRA, a customer interaction management
solution provider, today announced it has signed an agreement with NSTAR
to provide a comprehensive e-billing solution. NSTAR is the largest
Massachusetts-based, investor-owned electric and gas utility, with 1.1
million electric customers 300,000 gas customers. The new contract
covers a multi-channel, e-billing solution across Biller-Direct, Secure
email delivery and payment, multiple consolidator networks, and mobile
channels.
"More and more, our customers are looking for simple
solutions to help make paying their utility bills more convenient," said
Penni Conner, NSTAR Vice President of Customer Care. "KUBRA has a
proven track record when it comes to delivering e-billing options and we
are excited to bring these new technologies to our customers."
"We are extremely honored to be expanding our partnership
with NSTAR into our ecommerce product suite. KUBRA and NSTAR have been
strong partners for over 6 years and the addition of our ecommerce suite
will add incredible fortitude to our partnership. Working with NSTAR to
improve their e-billing options, is a great win for KUBRA," says
President and CEO of KUBRA, Rick Watkin. "The implementation of the
KUBRA i-doxs™ Suite Utility Edition will aid in the advancement of
e-billing channels available to customers of the largest investor-owned
electric and gas utility based in Massachusetts."
NSTAR pursued an RFP process to replace an in-house e-billing
solution and to expand e-billing options in an effort to increase
customer satisfaction and continue to grow their substantial paperless
billing rates. Nstar was looking for a cloud-based offering that
provided extensive choice to their customers and was proven in the
marketplace in terms of performance, functionality, and security. KUBRA
and the i-doxs™ Suite Utility Edition solution was chosen as their go
forward product. Over time, NSTAR will deploy both the B2C and B2B
configurations across a wide variety of e-billing channels including
multiple mobile options [text, optimized browser, and Apps]. The
implementation will include a migration from their existing in-house
environment and deployment of digital mail aggregation networks. |
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