Insurance Networking News

As insurance companies look to the future many are realizing that the billing systems they are struggling with today won't serve them well in the future. 41% of insurance companies have no confidence that their current billing systems would serve them well in the future.

59% of insurers report that their current billing systems prevent them from providing superior customer service today. Customer needs will continue to grow in the future as customers expect more payment options to be available, a payment experience tailored to them and websites that are easier to use. One of the largest insurance companies in the U.S. is currently preparing for the future by overhauling their processes for accepting electronic bill payments.

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