Late 2008 the Dutch government presented a brave and ambitious plan. At
the end of 2010 at least 10% of approximately 1 million should be
processed through a central e-document exchange hub, called Digipoort.
In 2014 the adoption rate should be 80%. In 2017 a full 100% of 1
million B2G invoices should be received and processed.
Ulster Bank has registered its 500,000th Anytime Banking customer and says 2,100 new online customers are signing up each week.
So far this year, Ulster Bank customers have signed into Anytime Banking
18.3m times. Those customers have completed 35.5m online banking
transactions this year so far, which is an increase of 7.6m, or 21pc, in
the same period last year.
A global survey conducted by BillingViews found that mobile operators
worldwide have achieved an average customer e-billing adoption rate of
56.8 percent while telcos lag at just 17.2 percent. The full results of
the survey and analysis are viewable and downloadable for free at
http://www.billingviews.com as part of a BillingViews publication
entitled Billing Reborn. Results and analysis of BillingViews' global
survey on barriers to next-generation billing adoption are also
included.
Online banking has clearly established itself as a vitally important
self-service channel. Yet Javelin's five-year forecasts suggest online
banking has effectively hit its saturation level. Momentum for paying
bills online also has flagged, contributing to Javelin's forecasts for
sluggish growth for the viewing and payment of bills through financial
institutions and at biller websites. And although the financial services
industry is making headway persuading consumers to turn off paper
statements, it is clear that many Americans harbor practical concerns
and doubts about the promise of paperless banking and billing. In
addition, the nation's four largest banks set the benchmark on the key
fronts of online banking, bill pay, paper turnoff, and mobile banking.
This is ratcheting up pressure on smaller rivals particularly community
banks to invest in technology upgrades to satisfy the American
consumer's steadily increasing expectation for self-service channels and
services that provide control, convenience, and safety.
Despite the fact that electronic bills, or e-bills, have been around for
more than a decade, there is still a lack of consumer awareness about
them. Many consumers lack insight into the availability of e-bills, how
they work, and their benefits. This general lack of knowledge is a
factor in lower than hoped e-bill adoption rates -- which hover around
10 percent for many utility companies1.
