Fiserv, Inc. (NASDAQ: FISV), the leading global provider of financial services technology solutions, today announced a new study that confirms the positive impact of electronic billing and payment on customer satisfaction, retention and profitability. This comprehensive study is the first to quantify the impact of different billing and payment channels on an organization’s customer relationships and key business drivers.
United Water has improved customer billing convenience and made meaningful gains to Sustainable Development and Conservation programs by innovating eBill delivery.
New York – United Water launched “Go Paperless eBilling” with Striata and Western Union Financial Services in December, 2008.
United Water provides water services to 7.3 million people in the United States, with billing territories in Idaho, Pennsylvania, New York and New Jersey, among others. Customers can now receive their United Water bills delivered securely into their email inbox, and make one-click payments, without the need to register online, choose and remember a username or password, or link to any website.
Intracorp has introduced electronic billing and automated payment processing solutions that meet current and pending US state mandated electronic billing requirements, through an agreement with Jopari Solutions.
Intracorp will continue to provide paper-based services for those medical management companies still using more traditional methods. However, the added electronic services would increase a payer’s ability to improve claims performance through the use of compliant electronic methods for medical bill submissions, remittance advice and associated electronic fund transfer (EFT) payments.
MANAMA: Batelco has announced the launch of a pioneering e-billing service in Bahrain.
Batelco is the first company in the kingdom to send electronic bills directly to its customers' email accounts.
"e-billing is a crucial step in taking the lead in serving our customers electronically," said Batelco group general manager media and government relations Ahmed Al Janahi.
The percentage of consumers who receive bills online is growing, as is the number of people who want to receive paperless bills because of environmental concerns.
New Fiserv-funded research from Harris Interactive and The Marketing Workshop shows 24 percent of American consumers who pay bills online also receive at least one bill online each month, up from 22 percent in last year’s survey. And 58 percent of electronic bill recipients say environmental impact was important or very important in their decision to both receive and pay bills online, up from 51 percent. “Clutter reduction” and convince were also factors driving electronic presentment adoption.
