In the current climate of retention customer services is hiking up the agenda at the networks. O2 has historically been the front runner in giving its customers quality care, but its rivals have started to concentrate more on customer services and are beginning to catch up.
Letting people choose the way they want to communicate with customer services is the centre of the operators' focus in improving customer care, with email, instant messaging and self-help forums in the pipeline.
VeriFone Holdings Inc. (NYSE: PAY) today announced that its contactless payment solution was honoured at the recent European Retail Solutions Awards (ERSA) 2008.The Payment Solution Award cited the installation of the first fully-integrated contactless payment system within a UK retail environment and was jointly awarded to sandwich retailer EAT and solution providers VeriFone, Commidea and Common Sense EPoS.
Standard Chartered Bank Uganda has launched an online product to enable customers to receive their monthly bank statements by e-mail, an alternative to paper statements delivered by the postal service.
Mitratech, a leading provider of software solutions for organizations to manage legal, compliance, and security risks, today announced a session entitled, "Collaborati: Case Studies in e-Billing," to be presented at Mitratech's Interact 2008: The Legal and Compliance Technology Forum.
Sterling Commerce says it has the first solution that enables multinational organisations to automate electronic-invoicing processes worldwide while maintaining conformity with individual tax regulations mandated by multiple countries.