An aggregation of blog posts from electronic invoicing and eBilling specialists...
It's all about big data, loyalty & new collection strategies in Asia
Written by Blog
on Wednesday 15 May 2013
It's all about big data, loyalty & new collection strategies in Asian utilities and finance
It's conference season in Asia, and I've been over in Singapore twice in the last month for the Utilities Revenue Management and the Cards and Payments Asia Conferences. It's always a great opportunity to find out what our potential customers are talking about.
Two out of every three people that 'walk' into your 'online store' will shop around, select items to buy, add them to their basket and proceed to checkout. Then just as they pull out the credit card, they dump the basket by the digital door and leave!
You received an email notification that your credit card bill is ready for viewing and payment online. You don't remember your password. Do you pay it? If so, when?
Your water bill has arrived by post. You open it after a long day at the office. Do you pay it? If so, when?
You're on your bank's portal wanting to pay your bill from your smartphone. You've tried your password three times and are pretty sure you just pressed the wrong keys. Now you are locked out. Do you pay it? If so,...
Designing successful marketing emails is not about the device, it's about user behaviour
Written by Blog
on Wednesday 24 Apr 2013
I'd like to state upfront – I am not an email designer - for mobile or otherwise. I am, however, an email user (only slightly obsessive), with multiple devices and fairly typical user habits.
I don't think I'm unique in my expectation of a decent user experience regardless of which device serves up my content.
Eeny meeny miny mo – which mobile OS should you go?
Written by Blog
on Wednesday 17 Apr 2013
Having launched our first Striata mobile application for iPad and iPhone (yes, we went native) – many of our internal discussions (more like heated debates!) centre around which mobile operating system should be next.
