What Paperless Adoption Rates Can I Realistically Expect? - eBilling News | EBPP

What Paperless Adoption Rates Can I Realistically Expect?

on Tuesday 13 Jul 2010

The case for eBilling (also known as paperless billing) has been described as 'compelling.' Then again, take-up rates have been described as disappointing. Despite the many arguments for eBilling, the real problem with mass adoption is customer reluctance to change, despite the idea that eBilling saves the environment and saves money. The definition of eBilling Adoption Rates is the number of customers that request an electronic bill instead of a paper bill. If you have 100,000 customers and 20,000 of your customers request an electronic bill instead of a paper bill that means you have...

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