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Is your eBilling strategy REALLY focused on the "customer experience"?
 
on Sunday 11 Apr 2010

I recently managed to upset a large, well-respected company by declining to respond to their eBilling RFP, following a specific request from their Executive Vice President for Striata to participate. Our decision to decline certainly took them by surprise. However, based on our 11 years of experience as an eBilling specialist, we feel this company is fundamentally not going down the right strategic path. While Striata has had a great deal of success convincing companies to broaden their thinking on eBilling, many RFP's are just too far off the strategy that we would advocate for their customer base.

Continue reading at: eBilling | eMarketing | Striata

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