An interesting story appeared in my Google Alerts a little while ago regarding an eBilling problem in Texas. What made it interesting to me was that the company involved – a water utility – had done many good things with regards to their eBilling, but fell at the last hurdle and ended up disconnecting an innocent customer. Not good for public relations! The full story is here (http://eeiplatform.com/3186/bill-switch-from-paper-to-online-leads-to-water-disconnect/).
In brief, when eBilling was introduced the utility sent out paper and eBills to the customer for a few months,...
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