As an eBilling practitioner, the bad news is that you are probably falling short of your target numbers. The good news is that it’s not your fault - but this may not prevent you from getting the axe.

Board level expectations of 15% eBilling adoption per annum are normal. In today’s connected society where we are online more than offline and 'going green' is on everyone’s agenda, turning off paper for the majority of customers within 5 years should be a reasonable expectation.

Continue reading at: Blog | Striata

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